Post by sinthiya007 on Nov 5, 2024 3:45:25 GMT
Will it get easier?
Yes! The innovation will reduce the number of false claims.
Some A-to-Z Guarantee return requests will be automatically approved by Amazon, while others will be submitted to the seller for review. The full history can be viewed on the Manage Returns page.
Now the seller has the right to change the situation, correct the error, and not watch as funds are debited from his account and the account rating drops.
BUT be careful - if the application is not on page seo service processed within 48 hours, Amazon will approve the claim! and withdraw the requested amount from the account.
PS: In case of “force majeure” or errors on the part of Amazon, the seller has the opportunity to dispute the “claim” by filing an appeal at this link >> (Amazon SellerCentral authorization required)
When is the A to Z guarantee valid?
In general, the A-to-Z guarantee was introduced by Amazon to protect the rights of buyers when working with third-party sellers. And here are the cases in which it can be used:
The product arrives 3 calendar days after the last estimated delivery date or 30 (or more) days after the order was placed;
The product received is damaged, faulty, missing parts or incorrectly classified;
In the event that the buyer returned the goods to the seller but did not receive a refund;
The seller did not accept the return request as stated in Amazon's return policy;
Buyer wants to return an international package but seller did not provide a prepaid shipping label, return address, or a full refund without having to return the item;
The client believes that he or she has overpaid.
The last point is especially interesting, what can you do – that’s exactly how it’s written in the rules of the marketplace.
And note: the list does not say anything about “I don’t like the product anymore” or “everything is fine with the product, everything is as I ordered, but I don’t need it anymore.” In such situations, it is up to you to decide whether to make a return or not, but… Sometimes it is better to just return the money than to enter into a dispute over claims.
The very first and most important recommendation for combating A-to-Z Claims is to check the product description. It should be as truthful, accurate and as clear as possible. Do not rush to saturate the listing with keywords, it is better to check the accuracy of the product description and its image again and again. Pay special attention to the terms of use and characteristics - very often the problem lies in these details.
MerchantWords Recommendations
Here's how the well-known keyword selection service MerchantWords recommends responding to this new addition to the A-to-Z guarantee policy:
Include the procedure of checking the Manage Returns page in your daily tasks for maintaining the seller account.
Yes! The innovation will reduce the number of false claims.
Some A-to-Z Guarantee return requests will be automatically approved by Amazon, while others will be submitted to the seller for review. The full history can be viewed on the Manage Returns page.
Now the seller has the right to change the situation, correct the error, and not watch as funds are debited from his account and the account rating drops.
BUT be careful - if the application is not on page seo service processed within 48 hours, Amazon will approve the claim! and withdraw the requested amount from the account.
PS: In case of “force majeure” or errors on the part of Amazon, the seller has the opportunity to dispute the “claim” by filing an appeal at this link >> (Amazon SellerCentral authorization required)
When is the A to Z guarantee valid?
In general, the A-to-Z guarantee was introduced by Amazon to protect the rights of buyers when working with third-party sellers. And here are the cases in which it can be used:
The product arrives 3 calendar days after the last estimated delivery date or 30 (or more) days after the order was placed;
The product received is damaged, faulty, missing parts or incorrectly classified;
In the event that the buyer returned the goods to the seller but did not receive a refund;
The seller did not accept the return request as stated in Amazon's return policy;
Buyer wants to return an international package but seller did not provide a prepaid shipping label, return address, or a full refund without having to return the item;
The client believes that he or she has overpaid.
The last point is especially interesting, what can you do – that’s exactly how it’s written in the rules of the marketplace.
And note: the list does not say anything about “I don’t like the product anymore” or “everything is fine with the product, everything is as I ordered, but I don’t need it anymore.” In such situations, it is up to you to decide whether to make a return or not, but… Sometimes it is better to just return the money than to enter into a dispute over claims.
The very first and most important recommendation for combating A-to-Z Claims is to check the product description. It should be as truthful, accurate and as clear as possible. Do not rush to saturate the listing with keywords, it is better to check the accuracy of the product description and its image again and again. Pay special attention to the terms of use and characteristics - very often the problem lies in these details.
MerchantWords Recommendations
Here's how the well-known keyword selection service MerchantWords recommends responding to this new addition to the A-to-Z guarantee policy:
Include the procedure of checking the Manage Returns page in your daily tasks for maintaining the seller account.